Insulation Advice Centre ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use our website and enquiry service, how we use it, who we share it with, and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Insulation Advice Centre is an independent information and quote-comparison service that matches UK homeowners with vetted, accredited insulation installers. For any privacy question, contact us at hello@insulationadvicecentre.org or call 0800 4947163.
When you complete our enquiry form or contact us, we may collect: your name, email address, telephone number, postcode, property type and details about the insulation work you are interested in. We also collect limited technical data such as your IP address and basic analytics about how you use the site.
We use your information to respond to your enquiry, to match you with suitable vetted insulation installers so you can compare quotes, and to contact you about your enquiry. We may also use anonymised, aggregated data to improve our website and service.
We process your enquiry data on the basis of your consent, which you give when you submit the form, and our legitimate interest in providing the service you have asked for. You can withdraw your consent at any time by contacting us.
To provide our matching service, we share the details you submit with a small number of vetted, accredited insulation installers who may contact you with a quote. We only share what is needed for them to prepare a quote, and we never sell your personal data to third parties for unrelated marketing.
We keep your enquiry data only for as long as necessary to provide the service and to meet our legal obligations, after which it is securely deleted. If you ask us to delete your data sooner, we will do so where we are not required to keep it by law.
Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to our processing, and to data portability. To exercise any of these rights, email us at hello@insulationadvicecentre.org.
Our website uses a small number of cookies and similar technologies to make the site work and to understand how it is used. You can control or delete cookies through your browser settings at any time.
If you are unhappy with how we have handled your data, you can contact us directly, and you also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Tell us about your home and we will match you with vetted installers, no cost and no obligation.
Insulation Advice Centre